Product
Never ever.
All the facial care line is vegan friendly and do not contain any animal products.
The Propolis extract and Miracle balm are NOT vegan as they do contain Propolis which is sourced from bee hives. However, I do not support unethical apiary methods, I only source from a known ethical provider. My Provider of Propolis resin is from my friends’ own beehives, who keep a small-scale project in their organic farmland, here in the natural park in the Sierra de Huelva. I can vouch that they make the highest quality product only employing natural methods of apiculture. The fresh Propolis resin is only harvested when it is in surplus, at the time/season the beekeepers know it is non damaging to their bees’ hives. I only make Propolis extract in season, when I have fresh resin on hand.
Please keep your products in a cool dry place. Avoid exposure to direct sunlight. Sunny windowsills are not ideal, as the product can be subjected to significant changes in temperature, as well as UV rays that can adulterate the product over time.
It is not necessary to store the product in the refrigerator. Just stored at ambient room temperature away from direct sunlight is perfectly fine.
All products are made in small controlled batches with the utmost care taken that you receive my creations as vibrant and fresh as the day they were made.
You can find on every product all the details of the production date, open by date and use by date on the product LOT sticker, found on the base of the bottle or box.
As i point out in the guide of ethics Alchemy is all about quality and bringing the essence of nature and her benefits to you within every bottle.
For this reason, I work the production amounts by closely monitoring demand, and creating small batches of products that is almost unheard of in the beauty industry. The importance of the use by date is part of creating each product with conscience, from the raw plant material up to the final steps of shining the bottle and sticking the label. So, once the product is in your hands, a guide of freshness is of greatest importance. This is necessary information not just by law but also for you it is vital, to enjoy the benefits and joyful vibration of the use fresh natural skincare.
The “open by” date is a guide for my creations to arrive in their final home in optimum condition. As a guide to manufacture and life cycle of each product, the creations are made fresh and leave within two months from fabrication date. I ask that a stockist does not store a product longer than 6 months after date of order. In this way, a product does not become “shelved” and customers may enjoy the product as intended and use the full period after opening, either “6 or 12 months”.
All dates and lot numbers are supplied on a sticker on each product. I work closely with only select retailers who maintain the ethics and care for each and every product, working hard to guarantee the quality and integrity of the products I lovingly make.
I intend to provide product ingredients lists as transparent as possible, and on every product label or insert card you can find the full “INCI” list of ingredients in each creation.
As an extra note, what is now stipulated by law is to list every allergen on this list. These are known allergens that are naturally occurring in each essential oil that is used. Allergens by nature are not inherently dangerous, they are the active components in each unique oil profile, and it is information of utmost importance for those who have any known allergy to have 100% knowledge of what they are using. These are usually the last few words on the INCI list as they occur in tiny amounts.
Customer service
Placing an order couldn't be simpler. After selecting the item, press “add to cart”. You can always access your cart on the top-right hand side of the menu bar. Once you are ready, press the checkout button and you will be guided through the checkout process. You will receive a confirmation email from my store after the payment has been processed.
I do my best that orders are processed as quickly and efficiently as possible.
The nature of artisan product is that every step is realised by hand, with great care and attention to every detail. Batches are purposefully small, and I do not keep a lot of products waiting on the shelf, so at any time a new batch of product will be made to meet order demand, which can take from up to 5 working days.
The time I need to prepare an order for shipping varies, generally 3-4 working days
Estimated shipping times are:
Within Spain peninsula: 3-5 business days
Europe: 3-10 business days
Rest of the world: 8-15 business days
Shipping times depend on the courier company.
Please be aware that at busy times such as holidays or very remote locations, the shipping can take longer.
First off, don’t panic! Simply get in touch at natalie@alchemyskinandsoul.com and let me know the problem. I will do my best to find a solution as quick as possible for you.
If you feel you made a mistake in the order process please let me know as soon as possible, ideally before the product has been shipped. This way I can catch your order before it goes out and make any necessary changes for you.
Cool! I’m here for you! Get in touch via my email: natalie@alchemyskinandsoul.com
I am overjoyed when a client wishes to gift my creations to a loved one or friend, and it is an honour to make it as special as possible for you and the receiver. If you already know what you would like to give, I will take care to include a personalized hand-written note from you. The process is as simple as following the checkout process as normal, please then write me a note of what you would like to be written on your special message within the messages section in the checkout. If you have any doubt or request then please send me an email at natalie@alchemyskinandsoul.com.
If you are not yet sure what to gift, no worries! You can always send a gift voucher so your special person can choose what they would love from the store.
Vouchers are the perfect way to gift to a loved one, especially if you are not quite certain which creation they will love most. Gift vouchers can be found in the store for varying amounts. The process is simple, add to your shopping cart the desired voucher amount and quantity, and follow the checkout as usual. Just be sure to supply the email address of the recipient and a personal note if you desire to send them a message. They will receive an email telling them that you sent them a gift, along with the voucher to spend in store and your personal message.
Stockists
One of the core values of Alchemy skin & soul is to remain as authentic as possible, focussing on the quality of my artisan product line. I generally work with only select retailers such as other independent stores or brands, mostly family run, with an emphasis on natural, handmade and sustainable goods. These small businesses align with my brand ideals and become part of the Alchemy skin & soul extended family. They understand the process in which high quality, artisan products are made, and share my passion for sustainability and the necessity for consumers to know where they are spending their money. Please check the STOCKIST PAGE for info.
Samples
My intention is that you absolutely fall in love with my creations and for any one of them to become an integral part of a daily self-care routine. A source of pleasure for you. For this to be achieved samples are a vital part of the process for you to have the opportunity to try and test before deciding which product is right for you.
On orders over 80 euros you will have the option to select a generous tester size any of the available creations in the store. Please note which you are most interested in in the comments section in the checkout.
For the curious, I created a pack of small/travel size products called “Discovery kit” with the aim in mind that several products can be tested together to recreate the complete face care routine. The products in this kit are also the perfect size for taking in your bag for your weekend away and holidays.
I also offer a Travel kit of the ELEMENTS range for those who can’t be without on travels and trips. This also is a wonderful opportunity to try the two best-selling luxury facial treatments.
Contact and location
Currently I do not have a physical store, although you can find my products in select retailers in various locations (check the STOCKIST PAGE for more information). I currently work from my private lab-studio. That being said, one of my first points of call as a growing company is to address the need for not just a physical store but a location to create a one to one service in order to dedicate time to appointments and meetings in a physical location.
However, I pride myself on a personalized customer service and I look forward to hearing from you at any time. I am more than happy to help with any question or query by email.
Right now as a one-woman formulator, I am not currently open to visitors. I dedicate much of my time to the formulation by hand of each and every creation in my private lab studio. All my other working moments I spend ensuring compliance, attending to business and sourcing materials, as well as putting care and attention into every little detail and design of the product range. Finally, and very importantly I attend to all my client’s orders and am integral to the entire artisan process until orders are lovingly hand packaged and shipped to you.
I am always so happy to hear from my beloved clients, if you need anything you can contact me at natalie@alchemyskinandsoul.com or pop over to the contact page and fill out the form with your query.
Newsletter
I would be honoured if you would like to become part of our extended family… If you would like to receive news about new products, tips and tricks from my blog, and special offers, you may do so y signing up to my NEWSLETTER. Don’t worry, I hate spam and invasive mails too. I only send a newsletter occasionally when I have something really exciting to share with you or an offer, I think you might not want to miss.